Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last updated: 29 August 2026
Introduction
Phoenix Care Nepal Pvt. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard information when you use our website and services.
Information We Collect
We may collect information you provide directly — such as your name, phone number, email address and any details submitted through our contact, admission, care-request or booking forms. We may also collect limited technical data (such as your browser type and pages visited) to improve our services.
How We Use Your Information
We use your information to respond to enquiries, process admissions and bookings, arrange care services, verify caregiver credentials, and improve our offerings. We do not sell your personal information to third parties.
Caregiver Verification Data
Publicly verifiable caregiver profiles display only public-safe information (such as name, role, region, certifications and verification status). Sensitive personal data is never exposed through our verification system.
Data Sharing
We may share necessary information with partner laboratories, hospitals or clients strictly to deliver the service you requested. We require our partners to handle your data responsibly.
Data Security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. We will respond in line with applicable law.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@phoenixcarenepal.com or +977 980-000-0000.